Returns Policy – Zwajomi BV

Returns and complaints

At Zwajomi BV, we strive to deliver all our products with great care. If, despite this, something is not in order, we kindly ask you to notify us as soon as possible.

Reporting damage or errors
Please check your order immediately upon receipt. Any damage, shortages or incorrect deliveries must be reported by e-mail within 48 hours of receipt to info@zwajomi.com, preferably with clear photos.

After this period, we may no longer be able to process complaints.

Returns by prior agreement only
Returns are only accepted after prior written approval by Zwajomi BV.

• Products must be unused, undamaged and, where possible, in their original packaging
• Specially ordered or custom-supplied products cannot be returned
• The costs and risk of return shipping are borne by the customer, unless otherwise agreed

Exclusions
Due to the nature of our products, such as modelling clay and creative materials, opened or used items can generally not be returned, unless there is a demonstrable defect or production error.

Processing of returns
After receiving and checking the return shipment, we will:

• credit the purchase amount, or
• supply a replacement product by mutual agreement

Variations
Minor variations in colour, structure or packaging that are inherent to the production process do not constitute a valid reason for return.